The Human Side of the Rdentify Group

    We provide the people. Daysi provides the intelligence. Together, your customers never notice the join.

    The Rdentify Group: Two Products, One Mission

    THE AI

    Daysi

    Daysi is the AI revenue agent under the Rdentify Group. It automates customer conversations, qualifies leads, books meetings, and surfaces sales insights, helping businesses grow without adding headcount.

    Visit daysi.io
    YOU ARE HERE
    THE PEOPLE

    Rdentify Connect

    Rdentify Connect is the managed outsourced support division. We provide fully trained, compliance-ready human agents for businesses that need expert support without the in-house overhead.

    You're already here

    AI Handles the Routine. Humans Handle the Rest.

    Some customer interactions should be automated: FAQs, lead qualification, meeting booking. Others need a real person who understands the regulatory environment, can handle a KYC dispute, or support a VIP player through a complex issue. Daysi handles the former. Rdentify Connect handles the latter. When you work with both, you have full coverage.

    Routine queries → Daysi handles automatically

    Complex cases → Rdentify Connect agents step in

    You get full reporting and peace of mind from both

    What Good Looks Like: Our Numbers

    Real data from a live iGaming client operation, week of Apr 27 to May 3, 2026.

    40 sec
    Average First Response Time
    3644
    Chats Handled in One Week
    84.5%
    Internal Quality Score (IQS)
    95%
    Escalation Resolution Rate
    1.8%
    Avoidable Escalation Rate
    24/7
    Coverage, Every Day, Every Hour

    Data from a single-client weekly dashboard. Results vary by client and operation.

    What Players Say When We Run Your Support

    Unprompted Trustpilot reviews from end-customers of our iGaming clients.

    "Louise & Kaylee have made the support part just an easy breezy experience and I couldn't be more thankful."

    Christina S · Verified Trustpilot Review, April 2026

    "They have a very helpful and knowledgeable and friendly customer support team. Louise was very friendly, professional and helpful. Great customer service!"

    Derek Larson · Verified Trustpilot Review, April 2026

    "Their customer service agent was kind enough to stay in chat with me from start to finish. Big thanks to Stefan for sticking around and making sure my redemption is approved."

    Thuan Huynh · Verified Trustpilot Review, May 2026

    "The level of customer support truly makes a difference. It is rare to find such efficient and personable support these days."

    Milagros Rivas De Martinez · Verified Trustpilot Review, May 2026

    Ready to build your outsourced support team?

    Tell us about your operation and we'll show you what Rdentify Connect looks like for your business.

    Want the AI layer too? Visit daysi.io →