Expert Outsourced Support for Regulated Industries
From iGaming and crypto to fintech and sweepstakes: 24/7 multilingual, compliance-ready support teams, backed by Daysi AI.
Your Partner in Customer Support Excellence
At Rdentify Connect, we provide customer support outsourcing for iGaming, sweepstakes, fintech, and other fast-growing businesses.
We act as an extension of your team, delivering friendly, trained, and accountable support agents who care about your customers as much as you do.
Whether you're scaling globally or improving day-to-day operations, our flexible, transparent model makes it easy to grow with confidence.
Multilingual Player Support Teams for iGaming & Fintech
Customer support recruitment for regulated markets with proven expertise
English-first, experienced agents
Friendly, professional, and brand-aligned support that represents your business with care.
Multilingual coverage
Including Arabic, Spanish, and German to serve your global customer base.
Gibraltar-based hub
Trusted by iGaming and fintech operators for reliable, compliant operations.
24/7 availability
Your customers are never left waiting - we're here round the clock.
Fast onboarding
Get your team live within weeks, not months.
Fair, transparent pricing
Designed for scaling businesses with no hidden costs.
A Simple, Accountable Process
We make outsourcing simple, quick, and human - no long contracts, no hidden costs.
Team Collaboration & Success
Dedicated Support Team
Focus on growth - we'll handle the rest.
Industries We Serve
iGaming & Sports Betting
UKGC-certified agents trained in KYC, AML and responsible gambling for licensed operators.
Crypto & Web3
Specialist support for exchanges, wallets and Web3 platforms, fluent in on-chain workflows.
Fintech & Payments
Compliance-ready agents handling disputes, onboarding and payment queries with care.
Sweepstakes & Social Gaming
Engaging player support that understands promotional mechanics and US regulation nuances.
Legal & Professional Services
Discreet, professional support trained for legal, trust and advisory client interactions.
All Regulated Businesses
Whatever your sector, we build dedicated teams that scale with your compliance demands.
Join Our Team
Interested in any of these positions? Please send your CV to careers@rdentifyconnect.com
Customer Support Agent
VIP Manager
Payment Manager
Customer Support Team Lead
Multilingual Support Specialist
What Players Say When We Run Your Support
Verified Trustpilot reviews from end-customers of our iGaming clients, unprompted.
"Louise & Kaylee have made the support part just an easy breezy experience and I couldn't be more thankful."
"They have a very helpful and knowledgeable and friendly customer support team. Louise was very friendly, professional and helpful. Great customer service!"
"Their customer service agent was kind enough to stay in chat with me from start to finish. Big thanks to Stefan for sticking around and making sure my redemption is approved."
"The level of customer support truly makes a difference. It is rare to find such efficient and personable support these days."
These are reviews left by end-customers of our clients, not reviews of Rdentify Connect directly. We think that makes them more meaningful.
Frequently Asked Questions
Everything you need to know about outsourcing your customer support
General Outsourcing
Data Security & Compliance
Onboarding & Implementation
Contract & Pricing
Still have questions? We are here to help.
Get in TouchFeatured Resources
Expert insights on customer support outsourcing, compliance, and industry best practices
AML Compliance in Fintech: What Your Support Team Needs to Know
Customer Support for Anjouan & Curaçao iGaming Operators
Soporte para Apuestas Deportivas en México y LatAm
Building a 24/7 Support Team: The Complete Guide
Embedded CS Managers for White-Label & PAM Operators
Ready to Scale Your Customer Support?
Let's build your perfect customer service team - fast, friendly, and reliable.
Send us a message
Get in touch
Gibraltar, GX11 1AA